NEW DELHI: The Delhi government is gearing up for a comprehensive transformation of the property registration system in the capital. The initiative aims to modernize Sub-Registrar offices, enhancing transparency and making them more citizen-friendly by reducing delays, corruption, and reliance on agents.
On Saturday, Chief Minister Rekha Gupta instructed officials to implement significant reforms across all Sub-Registrar offices to ensure that citizens can register properties smoothly, without unnecessary obstacles.
The government’s objective is to turn these offices into effective service centers providing timely and hassle-free services.
Recently, the Chief Minister held a high-level meeting with senior officials to discuss the proposed reforms. Presentations from various companies highlighted how technology and digital systems have enhanced public service delivery in other regions. As a result, the government plans to adopt similar models in Delhi to boost efficiency, increase transparency, and enhance government revenue.
Under the new initiative, Sub-Registrar offices will be modeled after Passport Seva Kendras, featuring amenities such as air-conditioned waiting areas, help desks, digital support counters, token systems, clean washrooms, drinking water facilities, and live tracking of applications. This approach aims to minimize long waits and enhance the registration experience for citizens.
The government is also considering advanced technologies to improve transparency and security within the system. Features like online appointment booking, document pre-verification, and live application tracking are expected to significantly decrease waiting times. Additionally, technologies such as AI-based face verification, blockchain security, and digital record management may be introduced to prevent fraud, protect property records, and mitigate disputes.
Chief Minister Rekha Gupta stated that these reforms are intended to eliminate middlemen and reduce revenue losses.
“This system will diminish the role of middlemen and curb revenue leakage. Citizens should not need to rely on agents for government services. Our goal is to create a system where most tasks are accomplished digitally, with minimal human involvement, ensuring faster, transparent, and accountable services for everyone,” she explained.
The government has indicated that detailed implementation plans will be finalized after further discussions with stakeholders and technology partners.
