GURUGRAM: The Haryana government has instructed RERA authorities in Gurgaon and Panchkula to expedite the resolution of grievances and enhance oversight of developers, following a review led by Chief Secretary Anurag Rastogi.
Officials noted that Haryana represents nearly 10% of the pending RERA complaints in India, despite having fewer project registrations compared to other states. This discrepancy is largely due to the size of projects in Gurgaon, which range from 5 to 100 acres, unlike the smaller, often one-acre projects seen elsewhere. To tackle the backlog of complaints, RERA Gurgaon has established a help desk.
Additionally, RERA authorities have been directed to create online tutorials for homebuyers and establish mediation cells to resolve disputes more efficiently. The state government has also requested that deputy commissioners assist in enforcing recovery certificates.
To ensure adherence to regulations, the Department of Town and Country Planning (DTCP) must now provide copies of all project licenses to RERA.
The review also addressed corruption within RERA. Rastogi emphasized the administration’s zero-tolerance policy towards corruption and stated that immediate action would be taken against offending officials.
The challenges RERA faces in enforcing recovery orders against defaulters was also a significant topic. This follows a decision by the Punjab and Haryana High Court in April 2025, which transferred enforcement powers to the Deputy Commissioner. The matter is currently pending before the Supreme Court. Until then, RERA will assist the Deputy Commissioners in executing recovery certificates.
Developers who participated in the review raised their concerns as well. CREDAI and NAREDCO opposed the rule that allows for the attachment of multiple bank accounts of a developer group, even those not related to specific projects. They also criticized what they termed “excessive” registration fees and called for equal treatment with UP and Rajasthan. RERA Gurgaon responded that costs in the city justify the current fee structure, although DTCP agreed to reconsider the matter. Infrastructure delays were also highlighted, with CREDAI pointing out that 24 km of internal sector roads in Gurgaon remain unfinished, causing inconvenience to residents.
