BENGALURU: The implementation of e-Khata, a digital property document system designed for property sales, building approvals, and ownership regularization, is facing significant hurdles in Bengaluru. Launched citywide in 2024 and accessible via Bruhat Bengaluru Mahanagara Palike (BBMP) offices, Bengaluru One centres, and public drives, this system aimed to streamline property documentation and safeguard against fraud.
However, residents are experiencing severe delays attributed to server outages, document mismatches, and insufficient options for correcting errors in draft e-Khatas. While approximately 25 lakh properties are listed with draft e-Khatas online, only 5.34 lakh have received official approval to date. Without a reliable process to resolve application issues, nearly 75% of property owners struggle to even submit their applications, undermining the digitization initiative.
Compounding these issues, over five lakh properties in Bengaluru still lack an official BBMP Khata, yet transactions continue through sub-registrar offices. Although 24,000 owners have applied for new e-Khatas, the verification process remains prolonged due to detailed document scrutiny.
Officials acknowledge that backend glitches and technical issues are causing the delays, estimating that new Khatas may take at least another month to process. Rising complaints indicate that revenue staff are providing inadequate assistance, leaving many citizens frustrated and bewildered as they attempt to navigate the system.
