NEW DELHI: The Haryana Real Estate Regulatory Authority (HRERA), Gurugram bench, has successfully cleared all pending complaints filed up to 2024, eliminating a backlog of over 2,100 cases, as stated in an official release.
As of March 31, 2025, there were 2,174 pending cases, including complaints dating back to 2018. These have now been resolved, leaving only cases filed in 2025 and later for review.
The caseload included 1,060 cases from 2024, 654 from 2023, and 333 from 2022, with fewer complaints from earlier years.
During 2025, the authority resolved 5,024 complaints, providing relief measures such as refunds or compensation for delayed possession based on individual case assessments.
The regulator has set a goal to reduce the average case disposal time from the current 12-15 months to 6-9 months.
According to the Ministry of Housing and Urban Affairs, HRERA Gurugram has successfully addressed approximately 93.6% of the 17,893 complaints registered, boasting one of the highest disposal rates across states.
